Returns & Exchanges
At Creation Furniture, we want you to love your new home environment, which is why we offer a 30-day return window on all eligible furniture pieces. If your selection isn't the perfect fit for your space, our team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and photos of the item in its current condition.
Prepare for Pickup
Disassemble the furniture if necessary and secure it in its original packaging to ensure it remains protected during transit.
Scheduled Collection
Our specialized white-glove logistics partners will contact you to schedule a convenient time to collect the item from your residence.
Inspection and Refund
Once the item reaches our warehouse and passes quality inspection, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing